Pink Flower Isolated

The Death Certificate

At the time of the arrangement, our Funeral Director will ask you for details that will be used Register the Death. This information will be used to produce the Death Certificate. This is an important legal document that will required by the lawyer and for changing bank details, various policies and updating accounts. It can take up to 10 working days following the day of the funeral to be issued. It is sent to Fountains and we will then post the original copy (plus 3 photocopies) along with the funeral account, to the name nominated as the account recipient.

Receiving the Ashes

If your loved one has been cremated, we give you a call when their ashes are back into our care. This may take a few days. We can discuss the many options available for memorialising your loved one and have a wide selection of ash urns available.

Monumental Headstones & Plaques

This can be done at any time following the funeral. Fountains has an onsite showroom that will give you a good idea of what is available. We will work with you to design something special to memorialise your loved one, complete all the necessary paperwork and arrange the installation. Contact us on 09 298 2957 or email

Keepsakes Jewellery

Designed and crafted in New Zealand.

Keepsakes with Love has a range of sensitive memorial jewellery including pendants, rings, and charms. These jewellery pieces can be filled with a small amount of ashes, a lock of hair, or other small keepsake.

Memory Treasures by Smallprint feature silver jewellery which uses fingerprints, footprints or handprints.

About Grief

At times, things can feel overwhelming, but remember to take things slowly, one step at a time. Here are some positive ways you can help yourself get through the grieving process.

  • Take care of your physical wellbeing - exercise regularly and maintain a balanced diet – even though you may not have much of an appetite, eating well is important.
  • Structure your time. Keep routines as normal as possible (especially where children are concerned). Things To Do lists can be helpful and keep you on task.
  • Spend time with others and also allow yourself some time out.
  • Do things that make you feel good.
  • Talk to people you trust.
  • Writing down your thoughts or feelings can be helpful.
  • Limit your use of drugs or alcohol.
  • Keep important decisions for a later time. Your judgement may for the moment be impaired so take your time and don’t rush things.
  • Ask for help when you need it.
  • Above all, be gentle with yourself.

What is Bereavement Support?

When someone close to us dies, we experience many different feelings, some of which may lead to confusion, isolation and on occasion, despair.

Experiencing these feelings is very normal, but may leave us feeling that we are uninterested or unable to cope with our daily lives. It is most commonly during this period after the funeral, when friends and family have returned to their daily rountines, that we can find ourselves struggling to adjust and cope.

Having someone to listen to us can be of tremendous reassurance at a time when we are feeling vulnerable. Talking with and gaining support from someone outside our immediate circle can help to alleviate these feelings and help to give an insight into how grief affects us.

“Grief is not a disorder, a disease or a sign of weakness. It is an emotional, physical and spiritual necessity, the price you pay for love. The only cure for grief is to grieve.”

Eric Grollman

Fountains Bereavement Support

Grief is our natural response to loss in our lives. There is no right or wrong way to grieve and people have different ways of grieving. When someone dies, family and friends can find it difficult to cope with the tremendous grief they experience and can be unprepared for important decisions and arrangements that need to be made.

At Fountains we are committed to providing ongoing care and support to our bereaved families. We offer Bereavement Support to all our families. Emma Love and Brett Lake are available to support you in your grief and loss. They are here to talk to and can provide contact details and information regarding supports groups, agencies and library resources which are available within our community to help you through this time. They also host a monthly local Bereavement Support Group.

Who can use this service?
Anyone can. We are proud to offer assistance to all members of our community whether they have previously used our services or not.
For information or advice please click here or contact Fountains on 09 298 2957.

Monthly Bereavement Support Group

Fountains are proud to offer a regular monthly support group. This is a very informal group that gives you the opportunity to connect with others going through a similar experience and to build a strong support network.

Phone Emma 021 407 231 or Brett 027 702 6102 for further information.

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